Terms and Conditions

Updated 16.3.2017

 

Payment methods

Products and delivery fees are payed during checkout in the webshop. You can pay your order with creditcards (PayPal), with Finnish web bank services (Checkout.fi) or with bank transfer.

If you pay with bank transfer, we will ship the products after we have confirmed that the payment has been received to our bank account.

Payment service providers

Finnish web bank payment service is provided by Checkout Finland Oy. Checkout Finland delivers your payment to us. Checkout Finland Oy is marked as the receiver of payment on your bank slip. You can find more information about the service from here (in Finnish).

Credit card payments service provider is Stripe. Accepted credit cards are Visa, MasterCard ja American Express. Credit card information is delivered to payment service provider over a secure connection (SSL). Credit card information is not stored to our web shop’s database at any point.

Third payment service provider is PayPal. You pay either with the balance of your PayPal-account or with commonly used credit cards. To make payment with credit card, it is not required to register a PayPal account.

Delivery methods

We use Finnish postal service company Posti for delivering your order. Orders inside Finland, shipment method is postal parcel, which is delivered to the closest postal service point near you. You will receive a notice slip from post office, when your order is ready to pick up.

For orders outside Finland we use Postal Express Parcel International (EMS) and Economy Maxi letter (available for deliveries under 2 kg).

Delivery

We accept orders from all countries and deliver through Finnish postal service company Posti. If you’d like to pick up your order (in Helsinki region, Finland) or are interested in other delivery methods, please contact us before placing an order.

Shipping costs

Shipping costs include postal and packing fees. You will see final shipping costs for your order on the checkout page before confirming your order. Shipping costs are based on the prices of Finnish postal service Posti.
We offer a free shipping inside Finland for orders over 500 euros and internationally for orders over 1200 euros.

Delivery times

We pack the orders and leave them to Posti for delivery within few working days. Posti will carry out the delivery according to its service conditions. For more details, please see Posti’s website.

Exchange and refund

We examine the condition of a product before adding it to our webshop’s selection and mention all possible faults in the product description. If you find that your order has been damaged during the shipment or doesn’t otherwise meet the description of the product when purchased, please contact us as soon as possible. Possible reclamation should be carried out within 14 days after receiving the order.

Please inform us before sending your order back. We won’t be able to cover the costs of return shipment, unless we have agreed otherwise before returning the order. Please contact us by email info@arisdesign.fi or by phone +358 (0)500 424 501.

According to Finnish consumer protection act, you have right to return an unopened order within 7 days after delivery.

Problems with delivery

We pack the items for each order with care. Nevertheless, sometimes delicate vintage item might get damaged during the postal delivery. When you receive your delivery, please examine the condition of the package. If the package has been damaged during the delivery, we encourage you to file a claim to your local postal office as soon as you can. Please conctact us as well, and we can agree how to redeliver your order.